Our eStore Return Policy
The MUSIC EXCHANGE EStore Program is supported by two powerhouse teams:
YAMAHA PRODUCTS - When it comes to Yamaha Select Brands (Clavinova and Hybrid Pianos) GREEN MUSIC your local authorized Yamaha dealer is committed to your Piano enjoyment and success. Please contact MUSIC EXCHANGE for assistance on any Yamaha Select Brand Pianos
MUSIC, ACCESSORIES, GEAR and more: When it comes to all the other eStore products (music books, accessories, online support service and more) THE ESTORE NETWORK team is ready to assist you. Please contact THE ESTORE NETWORK for assistance on these products.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Shipping Damage - Sometimes but rare, an item gets damaged while it's in transit to you. If you receive an order and you believe that there might be shipping damage, call our team member immediately. If necessary, we will handle the claims process and provide you with options for replacement.
***Please Note: 99% of the time, when a container or box shows some wear and tear, the product inside is in perfect shape. Please be sure to inspect all the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.
Defective Product - Products with manufacturer defects are rare but do occur. If you receive an item that you believe is defective, call us immediately to speak with an associate. If necessary, a return authorization will be provided to you. The product will be returned to our facility and a replacement shipped to you (if a replacement is available). Upon inspection, if we find the product failed within 30 days of purchase, We will cover the cost of freight to have the replacement shipped to you.
*** Please Note: Oversize items need to be repaired locally whenever possible. Our team member can help you find a nearby service center.
To setup a return authorization on a Yamaha Select Brands product, you MUST call our associate within 30 days of the purchase date at 415-552-0445.
- Products must be returned in the manufacturer's original package as well as internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a restocking fee. (minimum 20%)
- Pack your return securely and insure it.
- Returned product should be in "new" condition. A returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 20%)
- DO NOT WRITE ON THE ORIGINAL MANUFACTURER'S BOX!
- Returns should be received and in our hands within 14 days of the request date. Allow 10 days for refund to be administered.
- Refunds will be issued in the same method of payment as the original payment.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Music Exchange - 700 Van Ness Ave., San Francisco, CA 94102
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Music Exchange - 700 Van Ness Ave., San Francisco, CA 94102
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To setup a return authorization, please send us an email (EMAIL LINK) or call an eSTORE Network associate within 30 days of the purchase date at 800-501-6434